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sonnen Human Rights Line


You can use this reporting system to report misconduct that leads to a violation of human rights or environmental due diligence obligations. Thank you very much for your cooperation.  

Rules of Procedure 

The sonnen Human Rights Line is open to all persons for complaints relating to violations of applicable laws, the policy statement of sonnen Holding GmbH on its human rights strategy or other guidelines. Complaints can be made anonymously or by providing contact details. Once the report has been received in the reporting system, the person submitting the report will receive confirmation by email. The report is processed by a responsible employee. The people entrusted with carrying out the procedure are required to act impartially. They are independent, obliged to maintain confidentiality and are not bound by instructions. If necessary, other departments and people will also be involved in processing the incident if the circumstances require this. 

The complaints procedure has been designed in such a way that the identity of the reporting person is kept confidential and there is effective protection against discrimination or punishment because of a complaint. sonnen attaches great importance to maintaining the confidentiality of those reporting and seeks to prevent discrimination or punishment because of a complaint. 

Our policy statement on sonnen's human rights strategy can be found here.

Submit a report 

If you do not want to use the reporting system, you can alternatively contact us:


Shell Global Helpline

The Shell Global Helpline allows employees and stakeholders to raise concerns and report instances of potential non-compliance with our values and principles.

To ensure we are aware of and responding to all such suspected violations, the Shell Business Integrity Department bundles and manages the Shell Helpline for sonnen and retains NAVEX Global, an independent firm, to receive, via Internet and telephone lines, information, and complaints regarding possible violation of laws, regulations, the Shell Code of Conduct and the SGBP.

Reports received via the Shell Helpline will be passed to authorized persons within sonnen and be dealt with in a professional and confidential manner. Reporters will be asked to provide their identity to enable your query or concern to be handled most effectively, but anonymous reports will be accepted. The Helpline is available to customers, suppliers, partners, advisors, and employees of Shell.

What is the Shell Global Helpline?

The Global Helpline enables Shell employees and others to raise concerns or dilemmas, or to seek advice on a matter related to compliance with the law and our business principles (SGBP) and Code of Conduct, in full confidence and without fear of retaliation.

Who can use the Global Helpline?

The Global Helpline is for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) if they observe wrongdoing by a Shell company or employee.

The Global Helpline as well as further background information can be found via the following link: https://www.shell.com/about-us/our-values/shell-global-helpline.html

Please note that this facility is not for customer service complaints or enquiries.