Network Troubleshooting Guide

If you're experiencing connectivity issues with your sonnen system, follow the steps below to diagnose and resolve the problem.

Check Online Status

Visit: https://find-my.sonnen-batterie.com

• If your system is online, it will appear on this website.

• If your system does not appear and the Eclipse indicator light is pulsing yellow, proceed with the steps below.

Check Online Status

1. Restart Your Router

• Power off the router.
• Wait 60 seconds, then power it back on.
• Allow 5–10 minutes for the router to reconnect.
• Try using a different Ethernet port on the router to rule out port issues.

2. Verify Wi-Fi Extender (if applicable)

• If your sonnen is connected via a Wi-Fi extender:
  • Ensure it is paired with your router.
  • Re-pair by pressing the WPS button on your router, followed by the connect button on the extender.

3. Check VPN Ports

• Connect a device to the same network as the sonnen system.
• Visit: http://vpncheck.sonnenbatterie.de
• Focus on the “sonnen USA VPN Port Check” section.
• All ports should show as open except the last one.
• If required ports are closed, contact your Internet Service Provider (ISP) to open them.

4. Restart the sonnen Unit

• Follow the steps in your sonnen user manual to power off the sonnenBatterie manually.
• Wait a few seconds, then power it back on.
• This can help re-establish a network connection.

5. Check IPv4 Settings

• Confirm that your router supports IPv4 (not just IPv6).
• The sonnenBatterie requires an IPv4 address to function properly.
• sonnen systems do not support the IPv6 protocol.

6. Contact Your Internet Provider

• If issues persist:
  • Check for recent changes (e.g., a new router or service interruption).
  • Reach out to your ISP for assistance in restoring connectivity.

If you continue to experience issues after following these steps, please contact our Service Department:

Email: service@sonnen-batterie.com
Phone: 818-824-6363